Xperience Consulting

Online usability test

To detect strengths and weaknesses using broad samples of users and obtaining quantitative results.

Questions that we can answer with this study:

• Number of users able to fulfill their tasks. If they solve the problems they find.
• If they find the information they look for.
• If they have any type of frustration.
• What is their opinion about the experience in the site.

Remote user tests consist of doing User experience research over a broad sample of users that participate in a study or test from their real environment (home or office).

With UserZoom software users must accomplish several tasks in their natura environment. Afterwards the information is gathered to analyze the efficacy, effieicny and user satisfaction in the interaction with the specific tasks.

Advantages of UserZoom

• Rich and detailed information
• Participation within the real environment
• Geographically disperse samples
• Complements other methods
• Ability to segment results
• Greater speed in results and cost efficiency

Results obtained with UserZoom

• Efficacy ratios
  To know if users are able to fulfill tasks successfully
• Efficiency ratios
  How much time and effort they need to complete the tasks
  Navigation graphics/behavior
  Graphics of clicks per page
• Satisfaction ratios
  User opinion about the interactive experience
• Comments, suggestions and ideas
  Key technique to obtain qualitative information directly from users.